Your Questions and our Answers
Do you have a question for GoIndustry? Here, you will find the answers to most frequently asked questions divided into the following topics:
- Registration
- Sales Formats
- Costs/Fees
- Finding Equipment
- Buying and Bidding in an Online Auction
- Currencies
How do I register at GoIndustry as a buyer or seller?
Who is allowed to buy equipment?
Who is allowed to list equipment for sale or to sell equipment?
How do I change my registration details?
What types of sales formats are available and how do they differ?
How can I keep track of interesting postings without bidding?
How do I get more information about equipment offered for sale?
How do I post a product for sale in the Marketplace?
Costs and Fees
Who pays for value added taxes (VAT), excise and other related taxes?
Who pays for shipping/transportation?
Finding Equipment
How do I find what I want to buy?
Buying and Bidding in an Online Auction
How do I place a bid on a product in an Online Auction? How does an Autobid work?
Can I retract or change a bid in an Online Auction?
Am I committed in any way by holding a bid below the reserve price?
Will I be notified if my bid is outbid?
What is an opening price, and how does it affect my bidding?
What is a reserve price, and how does it affect my bidding?
What is a minimum bid increment, and how does it affect my bidding?
What is an Autobid, and how does it affect my bidding?
What is a Clearance Price?
What is a Convenience Currency?
Why did my bid price increase by more than the minimum bid increment?
How can I track all my bids?
The 10 Minute Extension Rule
Currencies
How is the currency selected, and can I pay the seller in another currency?
Registration
How do I register at GoIndustry as a buyer or seller?
Simply complete the registration form and accept our Terms and Conditions. Registering on the GoIndustry Site is free.
Who is allowed to buy equipment?
Only registered users who have been approved as bidders are allowed to purchase equipment.
Who is allowed to list equipment for sale or to sell equipment?
All users who have registered at GoIndustry may list equipment for sale on the Marketplace. If you wish to sell in another format, please
How do I change my registration details?
From your "My Account" page, you can access your details to view and update, for example, your account details, password, preferred language and currency, notifications, etc.
Sales Formats
What types of sales formats are available, and how do they differ?
GoIndustry's website provides a number of different sales formats. The key managed formats are:
Auctions (single vendor or Online Exchange)
Negotiated sales
In addition to these formats, the GoIndustry Marketplace also offers a "Classifieds" section which allows sellers and buyers to offer, sell and negotiate the purchase of used or surplus equipment directly.
What follows is a short summary of how the different formats work.
Auctions
The prices achieved through the dynamics of an auction sale, fuelled by direct bidder competition, ensure that a large number of items can be sold very efficiently for a high realisation.
Live auctions are conducted on-site or at a local event venue and are staged to create a competitive bidding environment to maximise realisation.
Webcasts transform a live auction into a worldwide event by introducing live, interactive bidding via the internet. Webcast provides real time bid pricing, asset descriptions, photos and messaging. Bidders can participate from their desks, making pricing decisions based upon current live bidding activity.
In online auctions all bids are placed online. This is our most popular method of sale, and in 2006 we conducted 465 online auctions.
Negotiated Sales
The seller offers the equipment with an asking (but non-binding) price only. Interested buyers enter binding offers and the seller can freely choose to whom he sells the equipment. Negotiated Sale is a sales format that makes sense if the equipment is highly specialized and is not or only rarely offered on the Market in comparable form (e.g., certain used machine tools).
Marketplace
The GoIndustry Marketplace is a platform which allows sellers and buyers to offer, sell and negotiate directly with each other.
How can I keep track of interesting postings without bidding?
Change your Personal Information under "Account Settings", which can be found on the "My Account" page. Here you will be able to select marketplaces of interest to you, and can receive updates on items for sale and upcoming auctions.
How do I get more information about an item for sale?
Buyers can ask questions about the equipment by clicking on the "Ask Seller a Question" button the relevant lot page.
How do I post equipment for sale in the Marketplace?
To post a product, you must first register. Afterwards, you may submit products online. Your listing will be placed on the Marketplace for buyers to view.
Costs and Fees
Who pays for value added tax (VAT), customs and excise and other related taxes?
All VAT, customs and excise and other related taxes specific to the purchase, export or import of a product purchased on the GoIndustry Marketplace are the responsibility of the buyer unless otherwise stated in the product information. Accordingly, it is the responsibility of the buyer to pay applicable taxes and duties that may be imposed on a product.
Who pays for shipping/transportation?
All costs, including taxes, related to transportation remain the responsibility of the buyer unless otherwise stated in the product information. The buyer assumes responsibility for all shipping and rigging charges from the seller's premises to the product's destination. (These costs are not included in the sale price.)
Finding Equipment
How do I find what I want to buy?
You can find equipment in one of three ways:
Browsing equipment categories - Equipment is grouped into categories and subcategories. If you select a subcategory, all equipment within that grouping will be displayed. Equipment listings can be sorted by column by simply selecting the column header.
Searching for specific keywords and attributes - Use our powerful search engine to find equipment, related specifications and/or text, which contain specific keywords. For example, a search on a particular manufacturer name will find all information in the database with this manufacturer's name.
Advanced search with several search criteria - To narrow down the search results simply use search criteria such as Category, Type, Manufacturer, Model, Year of Manufacture, Country and Region, Equipment Condition, Auction Type; Specifications, Type of Auction and Auction Status. The more you move down into the subcategories the more specific your search. Our dynamic search feature adapts itself to the specifications and requirements of the respective product category. For each search criteria, it is possible to select several characteristics in order to achieve more exact search results.
Buying and Bidding in an Online Auction
How do I place a bid in an Online Auction? How do Autobids work?
To bid in an Online Auction the buyer has to be registered with GoIndustry and have bidder status. On registering you receive a user name and password, which you can use to log in on the website. You can do this directly on the homepage by entering your user name and password or by selecting "Log In" in the navigation bar at the top.
Click the "Place a Bid" button when you have found the desired product. The system will ask you if you want to make a bid equal to the next required minimum bid (i.e. the present highest bid plus the standard bid increase) or whether you want to bid a higher sum. You can also make an Autobid where you specify the highest amount you are prepared to pay for the product. The system then increases your bid automatically every time you are outbid, thus allowing you to participate actively in the auction without having to follow it constantly.
Can I retract or change a bid in an Online Auction?
Once bids are submitted you cannot remove or modify them, although you can place additional bids. If you make a mistake in your bid, please contact the project manager listed on the relevant lot page.
Am I committed in any way when I make a bid below the reserve price?
No. As long as your bid or Autobid lies below the reserve price, you are not committed to buying a product. It may occur that a seller will occasionally want to sell a product at a price below the reserve price. In such cases, GoIndustry will contact you and ask you whether you want to buy the product for your present highest bid.
Will I be notified if my bid is outbid?
Your "Bid Manager" shows you the current status of all your bids.
What is an opening price, and how does it affect my bidding?
The opening price is the price at which interested buyers can start bidding. The system will reject any offer below this value. Opening prices for products without a reserve price tend to be higher than those with a reserve price.
What is a reserve price, and how does it affect my bidding?
A seller has the right to specify a "reserve price" for a lot. When such a price has been defined, it means that only the buyer making the highest offer, which is at or above the "reserve price", will win the bid. If the offer is below the "reserve price", the seller is not obliged to sell the item.
Auctions without Reserve Prices — ('No Reserve') The seller is obliged to sell to the highest bidder regardless of the amount and the buyer is obliged to take up the product. These auctions will be marked with 'No Reserve'.
('Reserve Not Met'/'Reserve Met') — The seller is obliged to sell to the highest bid if this corresponds to the reserve price or is higher. Only in cases where the reserve price is not met may the seller accept lower offers. The auction commences at the opening price, 'Reserve Not Met', and bids can be made until the end of the auction. When a bid exceeds the hidden reserve price, the product is clearly marked with 'Reserve Met', the obligations change and bidding can continue. At the close of 'Reserve Not Met' auctions, the seller has the following options:
he can offer to sell the product to the highest bidder at the closing bid price; or
he can keep the product.
Sellers are encouraged to keep the reserve price within the range of the opening price.
What is a minimum bid increment and how does it affect my bidding?
The minimum bid increment is the minimum amount that has to be added to the current highest bid in order to place a new bid. This encourages buyers to bid larger increases in price, thereby decreasing the number of small, insignificant bids and the work required to administer them. Generally, this increase is larger for high value products.
What is an Autobid and how does it affect my bidding?
An Autobid is a bid placed on behalf of a buyer by GoIndustry. The Autobid feature allows buyers to outbid other bids without having to be online.
With an Autobid, the buyer specifies the price for the next bid and the highest bid. GoIndustry automatically places the next bid and increases it by the bid increment until the buyer either wins the bid or his Autobid Maximum price is reached. This method and the Autobid Maximum remain in effect until the end of the auction or until the buyer changes his Autobid Maximum. Any new bids made by other buyers automatically activate the Autobid function for the buyer.
The Autobid Maximum placed by a buyer is never disclosed to other buyers - and the system will always use the lowest bid necessary to win.
What is the Clearance Price?
The seller can set the Clearance Price; auctions close as soon as this price is reached. Hence, the use of a clearance price can essentially change the dynamics of an auction by incorporating a fixed price at which the seller is satisfied without taking higher bids. This contrasts to the reserve price, which does not bring an auction to an end.
What is a Convenience Currency?
A Convenience Currency is a currency in which a product's price - always listed in the seller's Settlement Currency - is displayed for the convenience of the buyer. It is never used for transactions, but has two purposes: the value of a product is more clearly communicated and you can compare the values of similar products listed in different currencies.
Why did my bid price increase by more than the minimum bid increment?
This happens in the case of simultaneous bids and Auto Bids below the reserve price. If two bids occur in close succession, the bid price is driven up by both bids and may appear to occur simultaneously.
How can I track all my bids?
A registered user with bidder status can access the "Bid Manager" within the "My Account" area of the site to review all current bidding activity.
The 10 Minute Extension Rule
If a bid for a lot is received within the last 10 minutes of the scheduled closing time, the closing time for that lot will then change; the new closing time will be the time the bid was received, plus 10 minutes. Any subsequent bids received will also extend the auction in the same way, until no more bids are submitted within a 10 minute period.
Currencies
How is the currency selected and can I pay the seller in another currency?
Each seller determines the settlement currency. Buyers are obliged to bid and pay for the product in that currency.
As a convenience feature for all registered users, the GoIndustry website will also display the approximate price of all items in another currency of the buyer's choice. However, due to continual fluctuations in exchange rates, these prices are not binding. Please Register to select the currency you wish to see listed along with the Settlement Currency.